Operations Experience Manager

The Home Depot

Deer Park, US
Base: $56,500 - $62,500; bonus/equity: not specifi...
Store standards execution
Order fulfillment leadership
Inbound freight processes
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.
  • This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while championing a safe working environment.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.

Salary

Base: $56,500 - $62,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • store standards execution
  • order fulfillment leadership
  • inbound freight processes
  • customer service excellence
  • safety procedures adherence

Nice-to-have

  • champion GET culture
  • talent planning input
  • voice of the associate initiatives
  • home improvement industry knowledge

Key Requirements

  • 1 year relevant work experience
  • management of people experience
  • retail operations experience
  • Must be 18 years of age or older
  • legally permitted to work in the United States

Work Rights

Not specified

Tailored Resume

Cover Letter