Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd; bonus/equity: eligi...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
The role involves acting as a trusted advisor to enterprise customers to ensure they achieve maximum value from Workday Adaptive Planning solutions

Job Summary

  • The role involves acting as a trusted advisor to enterprise customers to ensure they achieve maximum value from Workday Adaptive Planning solutions.
  • Candidates are expected to manage 50-60 enterprise accounts totaling over $5M in ARR while driving adoption, retention, and upsell opportunities.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonuses and stock grants.

Matching Summary

The role involves acting as a trusted advisor to enterprise customers to ensure they achieve maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building
  • Renewal negotiation and contract management
  • Strategic account planning skills

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Ability to manage ambiguity in complex environments
  • Strong verbal and written communication skills
  • Proven track record of overachieving sales targets

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of CSM experience supporting SaaS
  • 2+ years using Salesforce and Gainsight
  • 2+ years of change management experience
  • Proven ability to collaborate at executive level

Work Rights

Not specified

Tailored Resume

Cover Letter