Deployment Technical Support Manager

Spartan Radar

New York City, US
Base: $120,000-$150,000; bonus/equity: equity; ben...
On-site
Overnight incident response
Technical support during deployments
Deployment readiness operations
Spartan Radar is seeking a Deployment Technical Support Manager in New York City to lead their Deployment Support function, overseeing incident response and deployment readiness operations. The ideal candidate should have extensive experience in IT support, people management, and technical operations, particularly within a SaaS and hardware ecosystem

Job Summary

  • Manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen.
  • Own readiness workflows to prevent install-day issues, partner with vendors for kitting accuracy, and lead exception handling for mis-kits, missing parts, and configuration issues.
  • Act as a senior escalation point for high-severity or complex issues and lead overnight incident response, ensuring disciplined tracking and closure with L2/L3 teams.

Matching Summary

Match Score: 85

Spartan Radar is seeking a Deployment Technical Support Manager in New York City to lead their Deployment Support function, overseeing incident response and deployment readiness operations. The ideal candidate should have extensive experience in IT support, people management, and technical operations, particularly within a SaaS and hardware ecosystem.

Salary

Base: $120,000-$150,000; Bonus/Equity: equity; Benefits: comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave

Skills & Requirements

Must-have

  • Overnight incident response
  • Technical support during deployments
  • Deployment readiness operations
  • Remote troubleshooting
  • Escalation coordination
  • Customer/vendor communications
  • SLA performance
  • Support quality
  • Linux/Unix troubleshooting
  • Networking troubleshooting
  • Command-line troubleshooting
  • Ticketing and support tools proficiency
  • Remote support workflows

Nice-to-have

  • Retail deployments experience
  • RFID experience
  • Distributed hardware fleets experience
  • Vendor/integrator management
  • Building support operations
  • Problem management
  • Automation

Key Requirements

  • 7+ years in IT support/technical operations/NOC/helpdesk
  • 3+ years people management experience
  • Experience operating within SLAs
  • Experience running structured incident response in a 24/7 environment
  • Strong communication skills
  • Ability to manage ambiguity and competing priorities

Work Rights

Not specified

Tailored Resume

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