The key objective of this position is to monitor and manage administration activities of inbound works and supporting data to effectively and efficiently deliver to the Contract KPIs and Internal measures
Job Summary
The key objective of this position is to monitor and manage administration activities of inbound works and supporting data to effectively and efficiently deliver to the Contract KPIs and Internal measures.
This includes monitoring all work to completion in real time to identify, resolve or escalate risks to meeting KPIs; as well as tracking job completion, action referrals and additional work required, ensuring overall job creation, closure and completion of works.
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
The key objective of this position is to monitor and manage administration activities of inbound works and supporting data to effectively and efficiently deliver to the Contract KPIs and Internal measures.
Skills & Requirements
Must-have
End-to-end job management
Monitor work to completion
Track job completion and closure
Liaise with field resources
Productivity monitoring records
Microsoft Word, Excel, Project, PowerPoint & Outlook
Nice-to-have
Customer service environment experience
Positive, proactive, professional approach
Promoting quality and accuracy
Work under pressure
Self-starter with minimal supervision
Key Requirements
Previous customer service experience beneficial
Previous data entry experience
Exceptional organisational and time management skills