Senior Product Manager, Agentic Ai (digital Messaging & Support)
General Motors Australia & New Zealand
Multiple Locations
Hybrid
Agentic ai product strategy
Generative ai capabilities
Digital messaging channels
The Customer Experience Platform (CXP) organization is leading a global transformation to modernize how we support and engage customers with Agentic AI
Job Summary
The Customer Experience Platform (CXP) organization is leading a global transformation to modernize how we support and engage customers with Agentic AI.
This role will drive the product strategy and delivery of agentic and generative AI capabilities across GM’s customer support channels, focusing on global bot and Agentic AI solutions.
The mission is to ensure that Agentic AI delivers real, measurable business impact in digital messaging and support channels, scales globally, and operates within strong Responsible AI, security, and compliance guardrails.
Matching Summary
The Customer Experience Platform (CXP) organization is leading a global transformation to modernize how we support and engage customers with Agentic AI.
Skills & Requirements
Must-have
Agentic AI product strategy
Generative AI capabilities
Digital messaging channels
Customer support operations
Global bot portfolio management
Responsible AI practices
Nice-to-have
Salesforce certifications
Automotive industry experience
LLM prompt engineering
Knowledge Management systems
Key Requirements
Bachelor's degree or equivalent practical experience
7+ years product management experience
Experience with enterprise platforms or AI-driven products