Customer Service Representative

Marshfield Animal Hospital

Marshfield, MA, US
Base: $19.00 to $25.00ph; bonus/equity: performanc...
In-person
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Marshfield Animal Hospital is seeking a Customer Service Representative to join their team, providing a high standard of care in a busy veterinary environment. Candidates should have strong communication skills, prior customer service experience, and the ability to thrive in a fast-paced setting

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records in the practice management system.
  • The position offers competitive wages, medical/dental benefits, paid time off, 401(k) matching, and opportunities for career growth within AmeriVet.

Matching Summary

Match Score: 85

Marshfield Animal Hospital is seeking a Customer Service Representative to join their team, providing a high standard of care in a busy veterinary environment. Candidates should have strong communication skills, prior customer service experience, and the ability to thrive in a fast-paced setting.

Salary

Base: $19.00 to $25.00/hr; Bonus/Equity: Performance bonuses available; Benefits: Medical, dental, vision, life insurance, 401(k), PTO

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Work day, night, and Saturday shifts

Nice-to-have

  • Team oriented with strong communication skills
  • Enjoy working in a fast-paced environment
  • Demonstrate empathy with upset clients
  • Prior customer service experience preferred
  • Basic proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience required
  • Two years previous experience preferred
  • Must be able to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

Cover Letter