We are seeking an experienced Product Support Expert to be responsible for the EPC domain digital and IT solutions, particularly for CAD 3D solutions Administration
Job Summary
We are seeking an experienced Product Support Expert to be responsible for the EPC domain digital and IT solutions, particularly for CAD 3D solutions Administration.
The Product Support Expert (EPC domain - CAD 3D) provides technical expertise on product / services/ solutions to ensure their availability and reliability through proactive maintenance and incident resolution meeting Service Level Agreement.
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
Matching Summary
We are seeking an experienced Product Support Expert to be responsible for the EPC domain digital and IT solutions, particularly for CAD 3D solutions Administration.
Skills & Requirements
Must-have
Hexagon Smart 3D
Aveva E3D
CAD 3D solutions administration
EPC domain digital and IT solutions
troubleshooting daily users issues
3D CAD Data Management & Database Troubleshooting
Nice-to-have
IT service management frameworks
ITIL principles and practices
Agile project management methodologies
customer and service oriented
solution-focused decision making
Key Requirements
+5 years proven experience in EPC domain application support
Bachelor's or Master's degree or equivalent experience
Proficiency in Hexagon Smart 3D & Aveva E3D
SQL / Database fundamental knowledge required
Excellent communication in English, fluent, oral and written