Associate Application Support Engineer

ResMed

Base: $23.28 - $34.92 usd hourly; bonus/equity: no...
Fully remote
3-5 years prior experience in support
Proficient in complex troubleshooting
Root cause analysis skills
ResMed is seeking an Associate Application Support Engineer to provide technical support for the Somnoware Platform, focusing on customer queries and post-sales support within healthcare IT. The ideal candidate should have experience in customer-facing roles, technical troubleshooting, and a strong passion for patient care

Job Summary

  • The primary objective is to provide highly visible customer support including remote installation and troubleshooting of the Somnoware application.
  • Employees are expected to become Subject Matter Experts on the Somnoware Platform and Sleep Diagnostic software systems while maintaining high quality standards.
  • The company offers a comprehensive benefits package including medical, vision, dental, 401(k), and 15 days of Paid Time Off in the first year.

Matching Summary

Match Score: 85

ResMed is seeking an Associate Application Support Engineer to provide technical support for the Somnoware Platform, focusing on customer queries and post-sales support within healthcare IT. The ideal candidate should have experience in customer-facing roles, technical troubleshooting, and a strong passion for patient care.

Salary

Base: $23.28 - $34.92 USD Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability, HSA, FSA, commuter, 401(k), ESPP, EAP, tuition assistance

Skills & Requirements

Must-have

  • 3-5 years prior experience in support
  • Proficient in complex troubleshooting
  • Root cause analysis skills
  • Experience with Microsoft Office suite
  • Ability to work remotely

Nice-to-have

  • Passionate about patient care
  • Previous government agency support experience
  • Salesforce Zendesk JIRA experience
  • Knowledge of healthcare information systems
  • Training junior staff capabilities

Key Requirements

  • Associate or Bachelors degree in CIS, MIS, IT
  • Minimum 3-5 years experience in support or customer success
  • Experience supporting enterprise applications

Work Rights

Not specified

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