Assoc. Manager, Service Reliability Engineering

Amadeus

Bogota, Colombia
Competitive remuneration; individual + compyny ann...
Hybrid
Lead technical operations team
Incident management expertise
Cloud platform understanding
The role involves leading the Amadeus Frontline Services team in the Americas to ensure rapid incident detection and recovery of critical production systems

Job Summary

  • The role involves leading the Amadeus Frontline Services team in the Americas to ensure rapid incident detection and recovery of critical production systems.
  • Candidates must possess strong analytical skills to improve monitoring quality and proactively enhance detection capabilities based on historical data.
  • Amadeus offers competitive remuneration, individual and company annual bonuses, health insurance, and extensive professional development opportunities.

Matching Summary

The role involves leading the Amadeus Frontline Services team in the Americas to ensure rapid incident detection and recovery of critical production systems.

Salary

Competitive remuneration; Individual and company annual bonus; Health insurances and other benefits

Skills & Requirements

Must-have

  • Lead technical operations team
  • Incident management expertise
  • Cloud platform understanding
  • Data analysis for monitoring
  • Ticket escalation processes

Nice-to-have

  • Strong English communication skills
  • Collaborative cross-team work
  • Proactive detection capabilities
  • Knowledge sharing facilitation

Key Requirements

  • Proven experience leading technical operations
  • Solid understanding of cloud platforms
  • Excellent organizational and documentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter