Vp, Cx Advisory Services - North America

Genesys

Multiple Locations
Base: $215,500.00 - $378,900.00; bonus/equity: not...
Fully remote
Ai strategy and transformation
C-level stakeholder engagement
Organizational change management
Genesys empowers organizations to improve loyalty and business outcomes through enhanced customer experiences

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes through enhanced customer experiences.
  • The Vice President, CX Advisory leads transformative initiatives that deliver measurable business outcomes.
  • Joining Genesys means being part of a global team redefining customer engagement through empathy and innovation.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes through enhanced customer experiences.

Salary

Base: $215,500.00 - $378,900.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, and Vision Insurance

Skills & Requirements

Must-have

  • AI strategy and transformation
  • C-level stakeholder engagement
  • organizational change management

Nice-to-have

  • background in contact center operations
  • experience in global organizations
  • mentoring and developing teams

Key Requirements

  • 15+ years in customer experience strategy
  • 8+ years in senior leadership roles
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter