Dx Technical Support Consultant (hpm)

Philips UK

Fully remote
Technical troubleshooting for hpm products
Remote and on-site 2nd/3rd line support
Expertise in specific modality
Philips UK is seeking a DX Technical Support Consultant (HPM) to provide technical support for their healthcare products, ensuring high system availability and customer satisfaction. The role involves managing escalations, delivering training, and driving process improvements across various regions. The position is fully remote and requires strong technical expertise, particularly in healthcare IT and customer service

Job Summary

  • Support Partners and Customers to solve/prevent technical issues to ensure high system availability for patients.
  • Act as the technical Escalation Owner with expertise in the respective modality and responsible for escalation management, coordination, and administration.
  • Provide Remote and on-site 2nd and 3rd line Technical Support on all HPM products and provide guidance and training to the DX service organization.

Matching Summary

Match Score: 85

Philips UK is seeking a DX Technical Support Consultant (HPM) to provide technical support for their healthcare products, ensuring high system availability and customer satisfaction. The role involves managing escalations, delivering training, and driving process improvements across various regions. The position is fully remote and requires strong technical expertise, particularly in healthcare IT and customer service.

Skills & Requirements

Must-have

  • Technical troubleshooting for HPM products
  • Remote and on-site 2nd/3rd line support
  • Expertise in specific modality
  • Customer satisfaction and business performance
  • Healthcare IT environments and integration tools
  • Microsoft Windows server knowledge
  • Fluent in English and local language

Nice-to-have

  • Networking knowledge and CISCO CCNA
  • Project Management experience
  • Analytical and innovative change leader
  • Coaching skills
  • Proactive team player
  • Good overall business/process knowledge

Key Requirements

  • Bachelor's/Master's Degree in Engineering, Medical, Science or equivalent
  • Minimum 7 years of experience with Bachelor's
  • Green Belt or equivalent certification
  • Willingness to travel (about 10%)

Work Rights

Not specified

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