Admissions Call Center Representative Tier 1

Prnatech

Cabarrus, North Carolina, US
Base: $21.85 - $32.80; bonus/equity: not specified...
Part-time (varied hours)
Customer service call centers
Answering non-clinical questions
Resolving basic non-clinical problems
Prnatech is seeking a part-time Admissions Call Center Representative Tier 1 in Cabarrus, North Carolina. The role involves providing customer service support through call handling, appointment scheduling, and assisting with non-clinical inquiries, with an emphasis on effective communication and problem-solving

Job Summary

  • Provides a communication link between patients and caregivers through the use of electronic protocols, facility information, personnel lists, and relevant department policies and procedures.
  • Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 85

Prnatech is seeking a part-time Admissions Call Center Representative Tier 1 in Cabarrus, North Carolina. The role involves providing customer service support through call handling, appointment scheduling, and assisting with non-clinical inquiries, with an emphasis on effective communication and problem-solving.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Customer service call centers
  • Answering non-clinical questions
  • Resolving basic non-clinical problems
  • Documenting call encounters
  • Scheduling patient appointments
  • Handling emergent calls
  • Excellent customer service

Nice-to-have

  • Analyzing customer problems
  • Evaluating customer satisfaction
  • Initiating beneficial projects
  • Working with diverse customers

Key Requirements

  • High School Graduate
  • 1 year of experience
  • Basic medical terminology knowledge
  • Ability to work evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter