Sr Tech Svc Desk - Level 2

Unisys

Hyderabad, India
On-site
Tier 1 and tier 2 support
Troubleshoot complex hardware/software issues
Resolve network connectivity and printing issues
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, COTS and Unisys applications, voice communications, network connectivity, and printing

Job Summary

  • Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, COTS and Unisys applications, voice communications, network connectivity, and printing.
  • Identifies root causes of problems, takes responsibility for timely solutions, and escalates complex issues to higher levels while communicating resolutions to users.
  • Supports L1 and L2 support agents with ongoing day-to-day questions and utilizes problem-solving and analytical skills to effectively resolve challenging incidents.

Matching Summary

Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, COTS and Unisys applications, voice communications, network connectivity, and printing.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support
  • Troubleshoot complex hardware/software issues
  • Resolve network connectivity and printing issues
  • Communicate technical information to users
  • Support L1 and L2 support agents

Nice-to-have

  • Problem solving and analytical skills
  • Timely solution identification and responsibility

Key Requirements

  • High School Diploma or GED
  • 2-4 years’ experience

Work Rights

Not specified

Tailored Resume

Cover Letter