Vp, Safety & Customer Care

Lyft

New York, NY, US
On-site
Deep understanding of trust & safety functions
Proven ability to lead technology-driven change
Strong financial acumen with p&l ownership
The VP, Safety & Customer Care will drive a strategic transformation leveraging AI for customer care and safety

Job Summary

  • The VP, Safety & Customer Care will drive a strategic transformation leveraging AI for customer care and safety.
  • This role requires operational excellence and the ability to inspire teams across various disciplines.
  • Lyft offers great benefits including medical, dental, and vision insurance options.

Matching Summary

The VP, Safety & Customer Care will drive a strategic transformation leveraging AI for customer care and safety.

Skills & Requirements

Must-have

  • Deep understanding of Trust & Safety functions
  • Proven ability to lead technology-driven change
  • Strong financial acumen with P&L ownership

Nice-to-have

  • Experience with AI/ML applications
  • Background in rideshare or mobility
  • Exceptional interpersonal and communication skills

Key Requirements

  • 15+ years in customer operations or Trust & Safety
  • At least 5 years in senior executive roles
  • Experience managing global, distributed teams

Work Rights

Not specified

Tailored Resume

Cover Letter