Service Desk Specialist

Astreya GmbH

Miami, FL, United States
Base: $30.12 - $50.19 usd (hourly); bonus/equity: ...
Troubleshoot desktop hardware and software
Image, update, and resolve computer issues
Maintain equipment inventory and process rmas
The Service Desk Specialist IV will support one of Astreya’s key clients, responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service

Job Summary

  • The Service Desk Specialist IV will support one of Astreya’s key clients, responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service.
  • Roles include following standard operating procedures for imaging, updating, and resolving computer issues, maintaining equipment inventory, and providing routine software and hardware troubleshooting support.
  • Astreya offers comprehensive benefits including Medical, Dental, Vision, FSA, 401k, Tuition Reimbursement, and Paid Time Off.

Matching Summary

The Service Desk Specialist IV will support one of Astreya’s key clients, responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service.

Salary

Base: $30.12 - $50.19 USD (Hourly); Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Troubleshoot desktop hardware and software
  • Image, update, and resolve computer issues
  • Maintain equipment inventory and process RMAs
  • Monitor and update ticketing system
  • Provide network and application access support
  • Resolve technical issues under pressure

Nice-to-have

  • Eager learner
  • Excellent coordination skills
  • Team player
  • Creative and effective problem solver

Key Requirements

  • 8+ years related experience
  • Bachelor’s degree (B.S/B.A)
  • Equivalent combination of education and experience
  • Experience with hardware, software, and network troubleshooting
  • Experience with software application use and installation

Work Rights

Not specified

Tailored Resume

Cover Letter