Customer Success Manager

Velixo

Montreal, Canada
On-site
Customer lifecycle management
Customer health monitoring
Onboarding and adoption
This role sits at the intersection of customer success, partner collaboration, and operational scale, guiding customers through their lifecycle from onboarding to renewal

Job Summary

  • This role sits at the intersection of customer success, partner collaboration, and operational scale, guiding customers through their lifecycle from onboarding to renewal.
  • You will play a key role in shaping how we deliver value to customers at scale, leveraging automation, data, and lifecycle-driven engagement.
  • Velixo offers competitive salary, comprehensive benefits including group health insurance and RRSP match, a remote work environment, and career growth opportunities.

Matching Summary

This role sits at the intersection of customer success, partner collaboration, and operational scale, guiding customers through their lifecycle from onboarding to renewal.

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Customer health monitoring
  • Onboarding and adoption
  • Partner collaboration
  • Data-driven decision making
  • SaaS or ERP environment experience

Nice-to-have

  • Fast-paced environment
  • Process building
  • Scaling organization growth
  • Digital/scaled CS models
  • CRM tool experience

Key Requirements

  • 2+ years experience
  • SaaS or ERP environment
  • Microsoft Excel proficiency
  • ERP/accounting systems experience valued

Work Rights

Not specified

Tailored Resume

Cover Letter