Agent, Casino Services & Reservations

Melco Resorts & Entertainment

Manila, Philippines
Not specified; not specified; not specified
1 year hotel reservations experience
Opera serenata flytech software knowledge
High volume call handling capability
The Agent is responsible for answering multi-line calls and providing professional service to guests at City of Dreams Manila

Job Summary

  • The Agent is responsible for answering multi-line calls and providing professional service to guests at City of Dreams Manila.
  • Employees must maintain current product knowledge of gaming, food, beverage, and entertainment facilities to ensure accurate guest advice.
  • The role requires adhering to Forbes quality standards throughout the entire guest journey from pre-arrival to departure.

Matching Summary

The Agent is responsible for answering multi-line calls and providing professional service to guests at City of Dreams Manila.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1 year hotel reservations experience
  • Opera Serenata Flytech software knowledge
  • High volume call handling capability
  • Forbes standards adherence
  • English communication proficiency

Nice-to-have

  • Gaming or luxury hotel background
  • Additional foreign language skills
  • Quality assurance experience
  • Team motivation abilities
  • Upselling room inventory skills

Key Requirements

  • Degree in hospitality field or equivalent training
  • Minimum 1 year experience in hotel reservations
  • Experience in gaming or luxury hotel sector preferred

Work Rights

Not specified

Tailored Resume

Cover Letter