Incident Manager - Unified Communications (night Shift)

Sky (Comcast)

Pasig City, Philippines
3d onsite
Unified communications incident management
P1/p2 incident leadership
Technical bridge coordination
The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions

Job Summary

  • The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions.
  • This role sits at the intersection of technical support, client relationship management, and executive leadership.
  • Employees at all levels are expected to understand operating principles, own the customer experience, and drive results and growth.

Matching Summary

The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions.

Skills & Requirements

Must-have

  • Unified Communications incident management
  • P1/P2 incident leadership
  • Technical bridge coordination
  • Executive reporting
  • ITIL framework adherence
  • Jira proficiency

Nice-to-have

  • Customer-centric approach
  • Teamwork and collaboration
  • Adaptability to change
  • Proactive problem-solving

Key Requirements

  • 1-3 years Incident Management experience
  • UCaaS/Network troubleshooting expertise
  • Excellent English communication skills
  • Client Relationship Management experience
  • Bachelor's Degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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