Ssm Global Ops Coe – Carbravo Consultant - West

General Motors Australia & New Zealand

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Carbravo process acumen
Enhance dealer engagement
Respond to dealer inquiries
** General Motors Australia & New Zealand is seeking a CarBravo Consultant for their Global Ops CoE team in Manila. The role involves supporting U.S. dealers with the CarBravo platform, focusing on customer service, dealer engagement, and program compliance in a hybrid work environment. **

Job Summary

  • The Global Ops Coe in Manila is a developing team focused on world-class delivery and customer support within the GM Sales Services and Marketing (SSM) function.
  • Manila Consultants will be responsible for back-end operations of CarBravo dealer coordination, receiving calls and making calls to US dealers to coordinate sales performance.
  • This role requires a hybrid work arrangement on a night shift to support US West coast time zones.

Matching Summary

Match Score: 75

** General Motors Australia & New Zealand is seeking a CarBravo Consultant for their Global Ops CoE team in Manila. The role involves supporting U.S. dealers with the CarBravo platform, focusing on customer service, dealer engagement, and program compliance in a hybrid work environment. **

Skills & Requirements

Must-have

  • CarBravo process acumen
  • Enhance dealer engagement
  • Respond to dealer inquiries
  • Improve program adoption
  • Streamline communication
  • Maximize dealer pre-owned operations
  • Advise on online reputation
  • Call tracking and analytics
  • Optimize inventory quality and quantity
  • Develop and maintain scripts/FAQs

Nice-to-have

  • Highly motivated and willing to learn
  • Work cross-functionally
  • Work independently with urgency
  • Infrequent travel

Key Requirements

  • 1-3 years experience in related role or industry
  • Customer Service or Business Relationship Management experience
  • L1/L2 Issue resolution experience
  • Customer Analytics experience
  • Degree in Business, Marketing or Equivalent Experience
  • Strong communication and negotiation skills
  • Ability to build and maintain relationships
  • Ability to be a trusted resource
  • Ability to interpret and explain data
  • Experience with U.S. based clients preferred
  • Affinity with technology or familiarity with analytics tools
  • Willingness to work hybrid on night shift

Work Rights

Not specified

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