As an Associate Support Representative, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for inbound questions
Job Summary
As an Associate Support Representative, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for inbound questions.
This role is specifically for a modified weekend schedule, meaning that you will work from Saturday to Wednesday, with Thursday and Friday off.
Braze offers comprehensive benefits, competitive compensation, and fosters a collaborative, transparent, and fun culture recognized as a Great Place to Work®.
Matching Summary
As an Associate Support Representative, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for inbound questions.
Skills & Requirements
Must-have
Product expert for inbound questions
Handle complex technical cases
Diagnose and fix issues
Guide best practices
Experience supporting technical products
Proficiency with case management tools
Hands-on experience with HTML, CSS, APIs, and/or SQL
Nice-to-have
Experience with Postman, Snowflake, and/or Kibana
Domain knowledge in SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming
Customer-centric attitude
Strong troubleshooting and problem-solving capabilities
Resilient and calm under pressure
Key Requirements
Experience supporting technical products
Proficiency with case management tools
Hands-on experience with HTML, CSS, APIs, and/or SQL