The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability
Job Summary
The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
Work with key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
Skills & Requirements
Must-have
GCMS Platform Support Lead
Global Complaints Management System
Cognos and PowerBI reporting tools
System and data design strategy
Prioritization of feature and capability roadmap
Triaging, prioritizing, and designing fixes
Nice-to-have
Enhance customer experience
Data driven decision maker
Anticipating process outcomes
Navigating through organization
Balancing root cause and change
Key Requirements
3+ years of experience as a Business Analyst or Product Owner