Intermediate Application Support

Globalrelay

Vancouver, Canada
Base: $85,000 - $100,000 cad; bonus/equity: bonus;...
On-site
Service reliability and restoration
Proactive risk identification and remediation
Automation for efficiency and availability
Responsible for the availability and reliability of Global Relay’s services used by 23,000 customers in 90 countries

Job Summary

  • Responsible for the availability and reliability of Global Relay’s services used by 23,000 customers in 90 countries.
  • Proactively identify risks to service, improve time to recover from incidents, and develop in-depth product knowledge.
  • Global Relay offers a comprehensive total rewards package including extended health benefits, wellness allowance, and a subsidized meal program for Vancouver-based employees.

Matching Summary

Responsible for the availability and reliability of Global Relay’s services used by 23,000 customers in 90 countries.

Salary

Base: $85,000 - $100,000 CAD; Bonus/Equity: Bonus; Benefits: Comprehensive extended health benefits program, virtual healthcare, wellness allowance, annual vacation days, paid sick days, maternity/parental enhancement program, RRSP contribution matching program, subsidized meal program

Skills & Requirements

Must-have

  • Service reliability and restoration
  • Proactive risk identification and remediation
  • Automation for efficiency and availability
  • Observability and monitoring of production services
  • Troubleshooting complex services
  • Java debugging and thread dumps
  • Splunk dashboard creation and analysis

Nice-to-have

  • Experience supporting voice/SMS technologies
  • Service focused and initiative-driven
  • Collaborative and knowledge sharing
  • Adaptable to changing demands

Key Requirements

  • 3-5+ years experience as SRE or Application Support Engineer
  • Bachelor's degree in computer science or related field
  • Scripting ability in PowerShell, Python
  • Understanding of software systems concepts
  • Experience with monitoring solutions
  • Troubleshooting connectivity issues (TCP/IP, DNS, Telnet)
  • Awareness of load balancing technologies

Work Rights

Not specified

Tailored Resume

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