Patient Services Representative

spokane.wsu.edu

Pullman, WA, US
Base: $3,417 to $4,542 monthly; bonus/equity: not ...
Patient appointment scheduling
Client telephone triage
Patient records maintenance
As the Patient Services Representative, you will provide essential support services for Counseling and Psychological Services including rescheduling appointments and processing confidential patient information

Job Summary

  • As the Patient Services Representative, you will provide essential support services for Counseling and Psychological Services including rescheduling appointments and processing confidential patient information.
  • This is a full-time, permanent position with a comprehensive benefits package including paid leave, medical and dental insurance, retirement plans, and employee tuition waiver.
  • Washington State University encourages all qualified candidates to apply and is committed to providing reasonable accommodation for individuals with disabilities.

Matching Summary

As the Patient Services Representative, you will provide essential support services for Counseling and Psychological Services including rescheduling appointments and processing confidential patient information.

Salary

Base: $3,417 to $4,542 monthly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including paid leave, insurance, retirement, and tuition waiver

Skills & Requirements

Must-have

  • Patient appointment scheduling
  • Client telephone triage
  • Patient records maintenance
  • Microsoft Office proficiency
  • Customer service skills
  • Confidential information handling

Nice-to-have

  • Knowledge of medical terminology
  • Experience with Electronic Health Records
  • Mental health clinic experience
  • Understanding of HIPAA and FERPA regulations

Key Requirements

  • High school diploma or equivalent
  • Two years general office experience or one year healthcare office/customer service experience
  • Experience using Microsoft Office applications
  • Strong written and verbal communication skills
  • Background check required
  • Not eligible for work visa sponsorship

Work Rights

Must be U.S. citizen or lawfully authorized to work in the U.S.

Tailored Resume

Cover Letter