Sr Analyst Customer Care

nissan.de

São Paulo, SP, Brazil
Customer care sector experience
Manage critical brand channels
Hugme and brand page
Oversee and ensure the proper management of the Customer Service team, guaranteeing quality, deadlines, and adherence to processes, as well as operational handling with the partner supplier

Job Summary

  • Oversee and ensure the proper management of the Customer Service team, guaranteeing quality, deadlines, and adherence to processes, as well as operational handling with the partner supplier.
  • Responsible for managing the channels with the highest criticality and brand exposure, including Reclame AQUI, Consumidor.gov.br, Social Media, WhatsApp, and demands from the Directorate/Presidency.
  • Act proactively in identifying opportunities for continuous improvement in the customer experience.

Matching Summary

Oversee and ensure the proper management of the Customer Service team, guaranteeing quality, deadlines, and adherence to processes, as well as operational handling with the partner supplier.

Skills & Requirements

Must-have

  • Customer Care sector experience
  • Manage critical brand channels
  • HugMe and Brand Page
  • Sprinklr for social media
  • Blip for WhatsApp
  • Salesforce

Nice-to-have

  • Proactive and analytical profile
  • Collaborative work style
  • Spanish language skills

Key Requirements

  • Vast experience in Customer Care
  • Graduation in Administration or related areas
  • Intermediate English

Work Rights

Not specified

Tailored Resume

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