Provides full on-site technical support for an assigned group of clients, taking complete responsibility for performed activities
Job Summary
Provides full on-site technical support for an assigned group of clients, taking complete responsibility for performed activities.
Executes advanced maintenance of equipment and systems, including medium complexity installations, and proactively diagnoses and resolves technical issues.
Documents activities, incidents, and relevant metrics to improve service delivery and monitors technical and process issues, proposing improvement recommendations.
Matching Summary
Provides full on-site technical support for an assigned group of clients, taking complete responsibility for performed activities.
Skills & Requirements
Must-have
on-site technical support
advanced equipment maintenance
proactive problem resolution
ITSM tools knowledge
image loading and configuration
Nice-to-have
friendly and patient user interaction
organized and punctual
team collaboration and knowledge sharing
Key Requirements
2-3 years of on-site technical support experience
Degree in Computer Systems Engineering or related field (completed or in progress)
Availability for on-call duties and off-hours support