Quality Assurance Specialist

TAL Australia

Sydney, New South Wales, Australia
On-site
Experience in claims quality assurance
Strong analytical and critical thinking capability
Ability to work with imperfect data
This role plays a critical part in ensuring claims decisions are fair, consistent and grounded in strong risk management

Job Summary

  • This role plays a critical part in ensuring claims decisions are fair, consistent and grounded in strong risk management.
  • You will lead QA reviews and thematic deep dives to identify issues impacting claims quality and customer outcomes.
  • TAL is committed to inclusion and supports the career growth of its diverse workforce through exclusive learning opportunities.

Matching Summary

This role plays a critical part in ensuring claims decisions are fair, consistent and grounded in strong risk management.

Skills & Requirements

Must-have

  • Experience in claims quality assurance
  • Strong analytical and critical thinking capability
  • Ability to work with imperfect data

Nice-to-have

  • Confident communicator who can challenge constructively
  • Understanding of risk, governance and regulatory expectations
  • Comfortable working across data systems and qualitative inputs

Key Requirements

  • Experience in complex claims processes
  • Evidence-based decision making skills
  • Eligibility for background checks

Work Rights

Entitlement to Work required

Tailored Resume

Cover Letter