Travel & Expenses Customer Support Analyst (spanish Speaker)

ATR (Airbus/Leonardo)

Coimbra, Portugal
Hybrid
Fluency in english and spanish
1+ year customer support experience
Strong phone contact handling skills
Manage incoming calls, emails, and chat messages for Airbus travelers while maintaining a positive tone

Job Summary

  • Manage incoming calls, emails, and chat messages for Airbus travelers while maintaining a positive tone.
  • Identify traveler needs and provide accurate information based on company policies and tax laws.
  • Enjoy a hybrid working model with diverse career opportunities within Airbus European core countries.

Matching Summary

Manage incoming calls, emails, and chat messages for Airbus travelers while maintaining a positive tone.

Skills & Requirements

Must-have

  • Fluency in English and Spanish
  • 1+ year customer support experience
  • Strong phone contact handling skills

Nice-to-have

  • Service Now knowledge
  • KDS NEO experience
  • Resilient when handling complaints
  • Proactive initiative taking

Key Requirements

  • 1+ year work experience in Customer Support
  • Fluency in English and Spanish (mandatory)
  • Experience with standard office software

Work Rights

Not specified

Tailored Resume

Cover Letter