Job Summary

• This officer will manage HSA's customer service operations through responding to public enquiries, monitoring and analysing public feedback, implementing new processes to enhance operational efficiency and service delivery, and driving customer service initiatives.
• Key responsibilities include overseeing public feedback management, facilitating complex feedback resolution, upholding service delivery, streamlining processes, and conducting quality checks.
• The role involves driving the review and implementation of new customer service processes, developing standardized materials, exploring data analytics, and supporting customer service initiatives across HSA, including managing award nominations.

Matching Summary

Skills & Requirements

Key Requirements

• 4 to 6 years’ experience in customer service operations
• Relevant experience in regulatory affairs or health product oversight advantageous
• Strong project management background advantageous

Work Rights