Strong technical background in enterprise software
Workday is seeking a Senior Technical Account Manager in Warsaw, Poland, for a fully remote position. The ideal candidate will have a strong technical background and experience in customer success, particularly in managing complex B2B enterprise software solutions.
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Job Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Candidates will coordinate business-critical cases, drive escalations, and manage internal communications with stakeholders including C-level executives.
Workday offers a flexible work approach requiring at least half of the time spent in-office or with customers, along with competitive compensation packages.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Account Manager in Warsaw, Poland, for a fully remote position. The ideal candidate will have a strong technical background and experience in customer success, particularly in managing complex B2B enterprise software solutions.
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Salary
Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on careers site
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Strong technical background in enterprise software
Experience with C-level stakeholder engagement
Fluent spoken and written English
Nice-to-have
Fluency in German, French, or Spanish
Experience in Human Resources or Payroll domains
History of successful issue resolution at executive levels
Ability to work independently in fast-paced environments
Championing customer self-sufficiency initiatives
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
Proven track record of escalation management skills