NiCE is seeking a Sustenance Engineer - Incident Manager to lead the management of software incidents, ensuring timely resolution and effective communication among stakeholders. The ideal candidate should possess strong technical knowledge and problem-solving skills, with over five years of experience in technical troubleshooting within a software environment
Job Summary
The Sustenance Engineer will oversee the end-to-end management of software reported incidents, ensuring timely resolution and effective communication with stakeholders.
The role involves coordinating and collaborating on customer break/fix reports, performing root cause analysis, and coordinating with R&D teams and other departments.
The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and experience in identifying and resolving customer reported issues within a software environment.
Matching Summary
Match Score: 85
NiCE is seeking a Sustenance Engineer - Incident Manager to lead the management of software incidents, ensuring timely resolution and effective communication among stakeholders. The ideal candidate should possess strong technical knowledge and problem-solving skills, with over five years of experience in technical troubleshooting within a software environment.
Skills & Requirements
Must-have
Incident Management
Root Cause Analysis
Stakeholder Communication
Software Bug Diagnosis
Cross-functional Collaboration
Nice-to-have
Problem-solving
Technical Troubleshooting
Customer Reported Issues
Continuous Improvement
Key Requirements
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in technical troubleshooting
Experience managing complex incidents
Experience with incident management tools (JIRA, ServiceNow)