Senior Product Manager – Disputes (fixed Term)

Bankatvillage

Hybrid
Product discovery and lean/agile
Customer experience in high-stress situations
Data-driven product iteration
The position is for a Senior Product Manager in Disputes at Bankatvillage, focusing on improving the customer experience during high-stress situations related to financial transactions. This role involves leading cross-functional teams to enhance the end-to-end Disputes journey, utilizing data and AI to deliver efficient and fair outcomes

Job Summary

  • You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
  • As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
  • Your development Our team is committed to supporting your development.

Matching Summary

Match Score: 85

The position is for a Senior Product Manager in Disputes at Bankatvillage, focusing on improving the customer experience during high-stress situations related to financial transactions. This role involves leading cross-functional teams to enhance the end-to-end Disputes journey, utilizing data and AI to deliver efficient and fair outcomes.

Skills & Requirements

Must-have

  • Product discovery and Lean/Agile
  • Customer experience in high-stress situations
  • Data-driven product iteration
  • Cross-functional team leadership
  • Problem-first prioritization

Nice-to-have

  • Continuous discovery and delivery
  • Voice of the customer advocacy
  • Risk and compliance management frameworks

Key Requirements

  • Advanced product discovery experience
  • Advanced strategic mindset
  • Advanced stakeholder management skills
  • Strong analytical mindset
  • Technical fluency
  • Risk mindset

Work Rights

Not specified

Tailored Resume

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