Customer Representative (mandarin-speaking) - Hybrid - Sport Clothing Industry Gt02

Concentrix

Barcelona, Spain
Base: 15,094 euros grosspyear; bonus: up to 2,300 ...
Hybrid
Bilingual in mandarin and english
Handle incoming customer contacts
Provide first class customer satisfaction
The role involves providing first-class customer satisfaction while handling contacts via telephone, email, chat, or social media

Job Summary

  • The role involves providing first-class customer satisfaction while handling contacts via telephone, email, chat, or social media.
  • Employees will support consumers through the sales and after-sales process by qualifying needs and offering product recommendations.
  • The company offers a permanent contract with full paid training, career development programs, and the opportunity to work from home three days a week.

Matching Summary

The role involves providing first-class customer satisfaction while handling contacts via telephone, email, chat, or social media.

Salary

Base: 15,094 euros gross/year; Bonus: Up to 2,300 euros gross/year; Benefits: Full paid training, referral bonuses, career development

Skills & Requirements

Must-have

  • Bilingual in Mandarin and English
  • Handle incoming customer contacts
  • Provide first class customer satisfaction
  • De-escalate complaints effectively
  • Use call tracking systems

Nice-to-have

  • Self-motivated team player
  • Active listening skills
  • Goal-oriented attitude
  • Outstanding service delivery
  • Open minded personality

Key Requirements

  • Minimum knowledge of Office pack
  • Keyboarding skills required
  • Advanced level of English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter