Own end‑to‑end triage and investigation of advertiser‑reported technical issues, including diagnosing issues across campaign delivery, platform errors, tracking failures, and reporting discrepancies
Job Summary
Own end‑to‑end triage and investigation of advertiser‑reported technical issues, including diagnosing issues across campaign delivery, platform errors, tracking failures, and reporting discrepancies.
Escalate confirmed platform bugs to Engineering with well-structured tickets that prioritize impact and with fully reproduced context and supporting logs.
Partner with Product and Engineering to translate platform failures into actionable improvements across bug fixes, technical issues, or documentation updates.
Matching Summary
Own end‑to‑end triage and investigation of advertiser‑reported technical issues, including diagnosing issues across campaign delivery, platform errors, tracking failures, and reporting discrepancies.
Salary
Base: $106,822.08 - $160,233.12; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Diagnosing technical issues
Reading logs and analyzing failures
Translating technical findings
SQL, Web technologies, APIs
Cross-functional collaboration
Nice-to-have
Subject-matter expert in product domains
Proactive identification of systemic problems
Building internal documentation
Key Requirements
3+ years in a technical role
Experience with digital advertising, CTV, or adtech
Comfort working with logs and debugging tools
Experience adapting technical findings to client messaging