VELUX is seeking a Head of Customer Service for the Iberia region, responsible for strategizing and managing customer service operations to enhance customer satisfaction and drive operational excellence. The ideal candidate will have a strong leadership background, strategic thinking capabilities, and proficiency in customer service tools, with a focus on fostering a customer-centric culture
Job Summary
The Head of Customer Service will lead the market strategy for customer service operations while ensuring seamless delivery from first contact to after-sales support.
This role requires owning the Customer Service department P&L and transforming the function into a source of profit through strategic revenue generation.
Candidates must possess strong analytical skills to interpret complex data and excellent communication abilities to present insights to senior management and the board.
Matching Summary
Match Score: 85
VELUX is seeking a Head of Customer Service for the Iberia region, responsible for strategizing and managing customer service operations to enhance customer satisfaction and drive operational excellence. The ideal candidate will have a strong leadership background, strategic thinking capabilities, and proficiency in customer service tools, with a focus on fostering a customer-centric culture.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Strategic Customer Service planning
End-to-end operations management
Team leadership and development
Customer Service P&L ownership
CRM platform proficiency
Spanish and English fluency
Nice-to-have
Portuguese language proficiency
Multicultural environment experience
Change management expertise
Outsourcing model evaluation
High-performance culture building
Key Requirements
Master's degree in Business, Operations, or Engineering