Advanced electro-mechanical systems troubleshooting
Root cause analysis using system logs
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Applied Materials Inc. is seeking a Global Product Support Engineer IV for their Sculpta platform, located in Gloucester, MA. The role focuses on resolving complex technical issues in semiconductor manufacturing, emphasizing ownership, data-driven problem-solving, and collaboration across various engineering disciplines.
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Job Summary
This senior role operates at the intersection of Field Service, Systems Engineering, Manufacturing, Quality, and R&D to resolve the most complex field issues.
The engineer will lead structured troubleshooting of electro-mechanical, vacuum, plasma, and integration-related issues while driving end-to-end technical resolution.
Candidates will benefit from a supportive work culture that encourages learning and growth while delivering material innovation in the global electronics industry.
Matching Summary
Match Score: 75
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Applied Materials Inc. is seeking a Global Product Support Engineer IV for their Sculpta platform, located in Gloucester, MA. The role focuses on resolving complex technical issues in semiconductor manufacturing, emphasizing ownership, data-driven problem-solving, and collaboration across various engineering disciplines.
**
Salary
Base: $128,000.00 - $176,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package including health and wellbeing programs
Skills & Requirements
Must-have
8+ years product support experience
Advanced electro-mechanical systems troubleshooting
Root cause analysis using system logs
High-severity L4 escalation management
Data-driven problem solving with JMP or Excel
Nice-to-have
Vacuum systems and plasma chamber knowledge
Motion control and RF subsystems expertise
Mentoring junior engineers and field staff
Experience with FRACAS and DFMEA methodologies
Strong written communication for technical docs
Key Requirements
Bachelor's, Master's, or PhD in Engineering
8+ years in product support or systems engineering
Hands-on experience with complex electro-mechanical systems
Ability to operate independently on ambiguous challenges