Reservationist - Remote

Bigsurlodge

Base: $18.00 usd hourly; bonus/equity: not specifi...
Fully remote
High volume call center activity
Multi-channel guest communication
Accurate rate quoting and upselling
Big Sur Lodge is seeking a remote Reservations Agent responsible for managing high-volume reservations through various communication channels. The ideal candidate should have hotel or reservations experience, strong customer service skills, and proficiency in computer systems

Job Summary

  • The Reservations Agent must perform all call center functions including taking reservations and managing outbound calls, emails, SMS, and website chats at high volume.
  • Candidates are expected to actively sell rooms while accurately quoting rates, packages, fees, and policies, with a focus on upselling higher-priced products.
  • Guest Services is the premier hospitality management company and National Park Service concessionaire in the United States, offering an inclusive workplace culture.

Matching Summary

Match Score: 85

Big Sur Lodge is seeking a remote Reservations Agent responsible for managing high-volume reservations through various communication channels. The ideal candidate should have hotel or reservations experience, strong customer service skills, and proficiency in computer systems.

Salary

Base: $18.00 USD Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume call center activity
  • Multi-channel guest communication
  • Accurate rate quoting and upselling
  • Office 365 proficiency required
  • Property Management System experience

Nice-to-have

  • Hotel or front desk experience preferred
  • Strong problem-solving abilities
  • Knowledge of area events and promotions
  • Ability to work holidays and all days
  • Professional image maintenance skills

Key Requirements

  • High School Diploma required
  • Minimum 18 years of age
  • English reading and writing proficiency
  • PMS and Office 365 software skills

Work Rights

Not specified

Tailored Resume

Cover Letter