Service Delivery Engineer, Mfg & Qra

Smith & Nephew

Pune, India
**
10+ years it support experience
Level 2 application support
Manufacturing and qms systems
** Smith & Nephew is seeking a Service Delivery Engineer for their Manufacturing and Quality Regulatory Affairs teams in Pune, India. The role involves leading application support for Manufacturing and Quality Management Systems, ensuring effective incident resolutions, and driving continuous improvements. Ideal candidates will have over 10 years of IT support experience in relevant industries, particularly in managing complex systems and collaborating with various stakeholders. **

Job Summary

  • The role is responsible for leading application support for Manufacturing and Quality Management Systems to ensure business continuity.
  • Candidates must have a minimum of 10 years of IT support experience specifically in the medical device or life sciences industries.
  • Smith & Nephew offers a hybrid work model along with major medical coverage, educational assistance, and flexible leave policies.

Matching Summary

Match Score: 75

** Smith & Nephew is seeking a Service Delivery Engineer for their Manufacturing and Quality Regulatory Affairs teams in Pune, India. The role involves leading application support for Manufacturing and Quality Management Systems, ensuring effective incident resolutions, and driving continuous improvements. Ideal candidates will have over 10 years of IT support experience in relevant industries, particularly in managing complex systems and collaborating with various stakeholders. **

Skills & Requirements

Must-have

  • 10+ years IT support experience
  • Level 2 application support
  • Manufacturing and QMS systems
  • ServiceNow configuration management
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Strong communication skills
  • Calm under pressure
  • Knowledge sharing abilities
  • Process improvement mindset

Key Requirements

  • Bachelor's degree in CS or IT
  • ITIL certification preferred
  • Experience with eQMS, RIMSYS, GRS platforms
  • Minimum 10 years L2 support experience

Work Rights

Not specified

Tailored Resume

Cover Letter