Alternance - Support It – Wholesale Europe -septembre 2026 - H/f/x

Chanel

Paris, France
Level 1 and level 2 it support
Microsoft power platform experience
Excel proficiency required
The role involves providing Level 1 and Level 2 user support for Wholesale Europe IT applications within the Fragrances & Beauty division

Job Summary

  • The role involves providing Level 1 and Level 2 user support for Wholesale Europe IT applications within the Fragrances & Beauty division.
  • Candidates are expected to analyze ticket data, identify recurring issues, and contribute to optimizing support workflows and quality KPIs.
  • Chanel offers an inclusive culture that promotes personal growth while contributing to collective performance in a digital transformation context.

Matching Summary

The role involves providing Level 1 and Level 2 user support for Wholesale Europe IT applications within the Fragrances & Beauty division.

Skills & Requirements

Must-have

  • Level 1 and Level 2 IT support
  • Microsoft Power Platform experience
  • Excel proficiency required
  • Incident management and tracking
  • Knowledge base documentation

Nice-to-have

  • ServiceNow or Jira ticketing tools
  • Power BI reporting skills
  • Functional testing participation
  • International environment adaptability
  • Analytical mindset and curiosity

Key Requirements

  • Master's degree (Bac+5) in IT or related field
  • Fluency in English and French
  • Prior experience in IT application support

Work Rights

Not specified

Tailored Resume

Cover Letter