The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are delivered as per required standards
Job Summary
The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are delivered as per required standards.
He/she will represent the Hotel in the absence of senior management, handles problem resolution and all guest related situation.
Works with Front Office, F&B and Housekeeping Team to ensure seamless service and operations.
Matching Summary
The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are delivered as per required standards.
Skills & Requirements
Must-have
Oversees daily Front Office operations
Ensures highest levels of hospitality
Handles problem resolution
Manages guest journey pre-arrival to post-departure
Works with Front Office, F&B and Housekeeping
Aligns with Accor Hotels Values
Nice-to-have
Pioneering and stylish environment
Seamless, fun, cool and smart interactions
Challenging the status quo
Eye for detail and approachable attitude
Key Requirements
Diploma from hospitality or related field
Minimum 3 years’ relevant experience
At least 1 year at a managerial level
Excellent communication and written skills in English
Ability to communicate in a second language
Knowledge of Opera (PMS) and POS
Strong interpersonal skills
Train and motivate colleagues
Work well under pressure
Prioritise and organize work assignments
Delegate work effectively
Self-motivated and show good initiative
Ensure security and confidentiality of guest and hotel information