Contact Center Senior Specialist (chuyên Viên Cấp Cao Tổng Đài Dịch Vụ Khách Hàng)

Prudential Assurance UK

Thành phố Hồ Chí Minh, Vietnam
On-site
Handle customer inquiries via phone, email, chat
Provide product and service information
Register and follow up customer complaints
Prudential Assurance UK is seeking a Contact Center Senior Specialist in Ho Chi Minh City, Vietnam. The role involves handling customer inquiries across various platforms and requires prior call center experience along with strong communication and problem-solving skills

Job Summary

  • Answer calls and respond to emails/ website/ chat/ fanpage to handle customer inquiries.
  • Provide customers with product and service information and update existing customer information into system.
  • Document all call information according to standard operating procedures and complete call logs and follow quality assurance standard.

Matching Summary

Match Score: 85

Prudential Assurance UK is seeking a Contact Center Senior Specialist in Ho Chi Minh City, Vietnam. The role involves handling customer inquiries across various platforms and requires prior call center experience along with strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Handle customer inquiries via phone, email, chat
  • Provide product and service information
  • Register and follow up customer complaints
  • Document call information and follow procedures
  • Active listening and problem-solving skills

Nice-to-have

  • Partners for every life and protectors for every future
  • Culture of diversity and inclusion
  • Platform for career growth and success

Key Requirements

  • Experience at Call Center
  • Communication skills (voice & non-voice)

Work Rights

Not specified

Tailored Resume

Cover Letter