3+ years customer support or engineering experience
Enterprise architecture comprehension
Proactive relationship-based support delivery
Red Hat is seeking an experienced Technical Account Manager in Singapore to provide technical guidance and support to strategic enterprise customers, primarily focusing on Red Hat's offerings like RHEL, OpenShift, and Ansible. The role emphasizes building strong customer relationships, managing incidents, and collaborating with various internal teams to enhance customer satisfaction and success
Job Summary
The role serves as a trusted advisor providing technical and architectural guidance for Red Hat RHEL, OpenShift, and Ansible to strategic enterprise customers.
You will establish high-value relationships with key stakeholders to understand their IT infrastructure, business requirements, and internal processes.
The position requires collaborating closely with Engineering, R&D, and Product Management teams to debug, test, and resolve complex customer issues.
Matching Summary
Match Score: 85
Red Hat is seeking an experienced Technical Account Manager in Singapore to provide technical guidance and support to strategic enterprise customers, primarily focusing on Red Hat's offerings like RHEL, OpenShift, and Ansible. The role emphasizes building strong customer relationships, managing incidents, and collaborating with various internal teams to enhance customer satisfaction and success.
Skills & Requirements
Must-have
3+ years customer support or engineering experience
Enterprise architecture comprehension
Proactive relationship-based support delivery
Container orchestration knowledge
Excellent written and verbal communication
Nice-to-have
Experience with system management and cloud automation
Background in DevOps environments
Training and presentation delivery skills
Continuous integration and delivery concepts
Singaporean citizenship or PR status
Key Requirements
Bachelor's degree in technology-related discipline preferred
3+ years experience in customer support, development, engineering, or QA
Singaporean/SG PR status required for government customer support