Customer Issue Resolution Analyst - Credit And Collections (anz)
3M UK
Pasay City, Philippines
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Bachelor's degree or higher
2-3 years related job experience
Strong stakeholder management skills
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3M UK is seeking a Customer Issue Resolution Analyst to handle customer service inquiries and manage the credit and collections process at their Global Service Center in Pasay City, Philippines. The ideal candidate should possess strong analytical and interpersonal skills and have experience in customer service and accounts receivable.
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Job Summary
The position involves managing the end-to-end credit and collections process while resolving customer issues in a timely manner.
This is a customer-facing role requiring direct interaction with external customers, quality teams, and internal cross-functional partners.
The successful candidate will drive results by interpreting policies, investigating problems, and providing actionable research to resolve issues.
Matching Summary
Match Score: 75
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3M UK is seeking a Customer Issue Resolution Analyst to handle customer service inquiries and manage the credit and collections process at their Global Service Center in Pasay City, Philippines. The ideal candidate should possess strong analytical and interpersonal skills and have experience in customer service and accounts receivable.
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Skills & Requirements
Must-have
Bachelor's degree or higher
2-3 years related job experience
Strong stakeholder management skills
Sales Force experience
Sound investigative skills
Nice-to-have
FMCG company experience
SAP & SFDC system knowledge
Power BI Reporting skills
Process improvement initiative
Training new employees
Key Requirements
Bachelor's degree in business or economics preferred
Minimum 2-3 years of Accounts Receivable or collections experience
Proficiency in Microsoft Office systems including Excel and PowerPoint