The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts within the Support organization
Job Summary
The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts within the Support organization.
Candidates must possess deep technical acumen to navigate challenges with large enterprise customers while ensuring alignment between business objectives and system reliability.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts within the Support organization.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on careers site
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Fluent French (Canadian preferred)
Bachelor's or Master's in Technical Degree
Experience with HCM, Payroll, or Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive problem-solving in fast-paced environments
Cross-functional collaboration and leadership
Ability to drive customer self-sufficiency initiatives
Key Requirements
7+ years experience in B2B enterprise software support
5+ years experience implementing/managing complex SaaS
Fluency in French (Canadian preferred)
BS or MS in Computer Science, MIS, or equivalent
Experience with HR, Payroll, Time Tracking, or Finance domains