Senior Compliance & Dispute Analyst (reg E / Banking Complaints)

Gen Digital Inc

Not specified
Reg e dispute resolution
Complaint intelligence program
Process optimization
Gen Digital Inc is seeking a Senior Compliance & Dispute Analyst to manage Reg E disputes, ensure regulatory compliance, and enhance customer experience through effective complaint intelligence and automation. The ideal candidate should have 2-4 years of relevant experience, strong communication skills, and a mindset geared towards process optimization

Job Summary

  • Oversee end-to-end EFTA dispute and chargeback processes, ensuring timely resolution, regulatory compliance, and audit-ready documentation.
  • Deliver monthly reports on complaint trends, severity levels, and risk trends with clear action-owners.
  • Support automation and tooling initiatives by contributing to business requirement documentation and collaborating with analytics and engineering teams.

Matching Summary

Match Score: 85

Gen Digital Inc is seeking a Senior Compliance & Dispute Analyst to manage Reg E disputes, ensure regulatory compliance, and enhance customer experience through effective complaint intelligence and automation. The ideal candidate should have 2-4 years of relevant experience, strong communication skills, and a mindset geared towards process optimization.

Skills & Requirements

Must-have

  • Reg E dispute resolution
  • Complaint intelligence program
  • Process optimization
  • ACH/Nacha return codes
  • Case-management tools
  • Chargeback networks
  • CRMs

Nice-to-have

  • Automation mindset
  • Data fluency
  • SQL proficiency
  • Dashboard design
  • Consumer regulatory requirements

Key Requirements

  • 2-4+ years managing disputes (Reg E focus)
  • Familiarity with ACH/Nacha return codes
  • Familiarity with issuer-network flows (Visa/MC)
  • Proficiency with case-management tools
  • Proficiency with chargeback networks
  • Proficiency with CRMs
  • Experience designing QA programs

Work Rights

Not specified

Tailored Resume

Cover Letter