Superviseur (f/h) Service Client - Espagnol - Anglais - Marrakech

Concentrix

Marrakech, Morocco
Attractive remuneration; periodic performance bonu...
Onsite
1 year call center management experience
Fluent spanish and english required
Team coaching and performance analysis
Concentrix is seeking a bilingual (Spanish and English) Customer Service Supervisor for their Marrakech location. The role involves managing a team of customer service representatives, ensuring quality standards, analyzing performance metrics, and fostering a positive work environment. The company offers competitive benefits and opportunities for professional development

Job Summary

  • The role involves managing a team of customer advisors to ensure the achievement of qualitative and quantitative objectives.
  • Concentrix offers attractive compensation including periodic performance bonuses and exceptional social benefits like health insurance and on-site gym access.
  • Candidates must possess strong leadership qualities and the ability to analyze individual and collective performance indicators to drive improvements.

Matching Summary

Match Score: 85

Concentrix is seeking a bilingual (Spanish and English) Customer Service Supervisor for their Marrakech location. The role involves managing a team of customer service representatives, ensuring quality standards, analyzing performance metrics, and fostering a positive work environment. The company offers competitive benefits and opportunities for professional development.

Salary

Attractive remuneration; Periodic performance bonus; Social benefits included

Skills & Requirements

Must-have

  • 1 year call center management experience
  • Fluent Spanish and English required
  • Team coaching and performance analysis

Nice-to-have

  • Strong analytical capabilities
  • Proactive problem solving skills
  • Excellent interpersonal communication

Key Requirements

  • 1 year minimum experience as a manager in a call center
  • Perfect mastery of Spanish and English written and oral
  • Proficiency with Word, Excel, PowerPoint, and telephony tools

Work Rights

Not specified

Tailored Resume

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