Airwallex is seeking a Customer Success Manager to support a portfolio of small and medium-sized enterprise (SME) customers in Auckland, New Zealand. The ideal candidate should possess at least two years of experience in customer support or account management within a fast-growing tech or financial services environment, and be motivated by the company's mission to empower global businesses
Job Summary
As a Customer Success Manager, you’ll be the trusted advisor for a portfolio of self-serve SME customers, helping them unlock the full value of the Airwallex platform.
You will drive product adoption, customer engagement, and revenue growth through proactive lifecycle marketing, education, and strategic support.
Airwallex is the only unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide.
Matching Summary
Match Score: 85
Airwallex is seeking a Customer Success Manager to support a portfolio of small and medium-sized enterprise (SME) customers in Auckland, New Zealand. The ideal candidate should possess at least two years of experience in customer support or account management within a fast-growing tech or financial services environment, and be motivated by the company's mission to empower global businesses.
Skills & Requirements
Must-have
Customer lifecycle management
Drive product adoption
Proactive customer support
Build strong customer relationships
Monitor customer health metrics
Nice-to-have
Founder-like energy
Ambitious work
Accelerated learning
Humility and collaboration
AI for efficiency
Key Requirements
2+ years customer support or account management experience
Fast-growing tech startup or financial services experience