Program Manager, Digital Customer Success (remote, Can)

CrowdStrike

Multiple Locations
Base: $115,000 - $160,000 cad py; bonus/equity: va...
Fully remote
Email marketing program management
Marketing automation platforms
Customer success digital programs
CrowdStrike is seeking a Digital Customer Success Program Manager to enhance customer experience and product utilization through effective email marketing strategies. The ideal candidate should have extensive experience in Customer Success and digital marketing, particularly in a SaaS environment, and possess strong writing and analytical skills

Job Summary

  • CrowdStrike is a global leader in cybersecurity with a mission to stop breaches using an AI-native platform and a culture that empowers employees with flexibility and autonomy.
  • The role involves building and optimizing customer success email marketing programs and digital adoption strategies to drive product onboarding and engagement.
  • Employees benefit from competitive compensation, comprehensive wellness programs, paid leaves, professional development opportunities, and an inclusive, award-winning workplace culture.

Matching Summary

Match Score: 85

CrowdStrike is seeking a Digital Customer Success Program Manager to enhance customer experience and product utilization through effective email marketing strategies. The ideal candidate should have extensive experience in Customer Success and digital marketing, particularly in a SaaS environment, and possess strong writing and analytical skills.

Salary

Base: $115,000 - $160,000 CAD per year; Bonus/Equity: variable/incentive compensation + equity; Benefits: comprehensive wellness, paid leaves, professional development

Skills & Requirements

Must-have

  • Email marketing program management
  • Marketing automation platforms
  • Customer success digital programs
  • Email metrics and analytics
  • AI tools for content creation
  • Product adoption content development
  • Cross-functional collaboration

Nice-to-have

  • Growth mindset and bias for action
  • Customer-centric mindset
  • Familiarity with cybersecurity concepts
  • Strong organizational skills
  • Prompt engineering knowledge
  • Experience with SaaS environment

Key Requirements

  • 5+ years in Customer Success or related SaaS role
  • Experience building and optimizing email journeys
  • Strong writing skills for technical content
  • Legal entitlement to work in Canada

Work Rights

Legal entitlement to work in Canada required

Tailored Resume

Cover Letter