As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs, support them with enquiries, and process applications for credit products.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Financial Health Checks
Problem-solving and effective solutions
Championing processes and procedures
Nice-to-have
Interest in building a career
Improving financial wellbeing
Articulate financial terms clearly
Seeing the big picture for customers
Key Requirements
Proven experience delivering exceptional Customer Service