Customer Care Associate, Group Orders

Sharebite

Remote
Base: $45k - $54k py; bonus/equity: not specified;...
Remote
Resolve real-time order issues
Respond to customer emails and calls
Uphold sharebite service standards
Sharebite is seeking a Customer Care Associate for Group Orders to provide exceptional support for clients and restaurant partners in a fast-paced, remote work environment. The ideal candidate should possess strong communication skills, empathy, and a collaborative spirit, while being adaptable to dynamic challenges

Job Summary

  • Work directly with restaurant partners to resolve real-time order-related issues.
  • Respond to customer emails & phone calls in a fast-paced, time-critical manner.
  • Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations.

Matching Summary

Match Score: 85

Sharebite is seeking a Customer Care Associate for Group Orders to provide exceptional support for clients and restaurant partners in a fast-paced, remote work environment. The ideal candidate should possess strong communication skills, empathy, and a collaborative spirit, while being adaptable to dynamic challenges.

Salary

Base: $45k - $54k per year; Bonus/Equity: Not specified; Benefits: Equity, multiple health insurance options, daily meal stipend

Skills & Requirements

Must-have

  • Resolve real-time order issues
  • Respond to customer emails and calls
  • Uphold Sharebite service standards
  • Handle order escalations and complaints

Nice-to-have

  • Empathy and compassion
  • Collaborative team player
  • Comfortable with ambiguity
  • Appreciation for feedback

Key Requirements

  • Excellent phone skills
  • Meticulous written and verbal communication
  • Coachable and dynamic problem-solver

Work Rights

Not specified

Tailored Resume

Cover Letter