Deputy Manager - Field Service(commercial Vehicles)

ZF Friedrichshafen AG

Chennai, TN, India
On-site
Commercial vehicle control systems knowledge
Vehicle trials participation
Service campaigns organization
Organize service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc

Job Summary

  • Organize service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc.
  • Conduct training sessions for various customers (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets).
  • Attend Joint investigation with OEMs for critical field failures and handle vehicle breakdown compliances.

Matching Summary

Organize service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc.

Skills & Requirements

Must-have

  • Commercial vehicle control systems knowledge
  • Vehicle trials participation
  • Service campaigns organization
  • Customer training sessions
  • Spare parts and tool availability
  • Joint investigation with OEMs
  • Product complaint report preparation
  • Customer feedback collection
  • Service partner audits
  • Fitment trials of new products
  • Delay reason analysis
  • White spot identification
  • Customer complaint resolution
  • Technical query resolution
  • Lead follow-up
  • Vehicle breakdown compliance
  • Authorized center management

Nice-to-have

  • Innovative work environment
  • Diverse and inclusive culture
  • Career development opportunities
  • Global project collaboration
  • Sustainability focus

Key Requirements

  • Diploma or graduate degree
  • 8-14 years of experience
  • Field Service experience in Commercial Vehicles
  • Workshop network partner experience
  • Distributor experience
  • Technical training delivery
  • Commercial Vehicles market knowledge
  • Good communication skills
  • Organizational skills
  • Confident appearance
  • IT skills (MS Office, SAP)

Work Rights

Not specified

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